Trial lesson
The free trial lesson allows the student and family to experience the tutor’s teaching style before committing to a paid plan.
Paid lesson packages
Refund eligibility depends on the package, lessons already delivered, notice provided and any written service terms agreed at purchase. Requests should be made promptly to the TutorForge support team.
Tutor changes
Where a tutor is not the right fit, TutorForge can arrange another tutor at no additional matching cost and work to make the transition smooth.
Rescheduling and cancellation
At least 24 hours’ notice is recommended whenever possible. Late cancellation or missed-lesson treatment follows the terms confirmed when the lesson plan is arranged.
Unused lessons
Unused lessons remain available on the account, giving families flexibility to continue learning at a suitable pace, subject to any written package conditions.
How to request support
Email info@tutorsforge.com with the student name, package details and reason for the request.
